Facility Re-Opening - The information you need to know!
04 August 2020
The following information is to provide as much detail as possible as we welcome you back to the facilities however if there is any information you cannot find please contact us at firstname.lastname@example.org or call 01639 648680
Keeping you Safe
In Line with reopening on the 15th August. We've been busy making changes to ensure our customers are able to enjoy activities and our staff can work safely. These steps include:
Bookable time slots for all gym sessions
Changes to how we run our classes, moved to larger halls to promote social distancing
Changes to our gym layouts, such as zoning and moving equipment to promote social distancing
One way entry and exit systems
Hand sanitizer stations placed in key contact points
Updated cleaning schedules for equipment and facilities
Investing in new cleaning chemicals
Enhanced staff training, which all staff members will have undertaken
Protective screens at reception
Floor stickers and signage around centres making it clear where to stand
Staff will have visors
Book your session from Wednesday 5th August
We're excited to announce that from Wednesday 5th August, booking for your gym sessions and group exercise classes will be available. If you'd like to enjoy a gym session or group exercise class, please note this must be booked before you arrive.
You can book online up to 10 minutes before the start of the class. If you can't make it, you must remember to give 60 minutes notice to cancel, by cancelling online or by phoning the centre. After this time you will not be able to cancel and it will be recorded as a no show.
Not got an online booking account?
Follow the steps below to create an online booking account, enabling you to book classes and gym sessions online:
Visit our online booking site through our website - Click here
Add your email address
Click/tap ‘Reset Password’.
You will receive an email with a link to reset your password.
Log back in using your e-mail address and new password
How many sessions can I book per week?
You can book a maximum of 7 sessions per week. These restrictions are in place to help us maintain social distancing and cater for each member.
How long can I book the gym for?
The gym can be booked for a maximum of 1 hour. Gym slots are every 10 minutes throughout the day.
Changes made to our facilities
As we welcome you back, you will note that the way we manage sites is different, but the new measures are being introduced are designed to help you feel safe and confident about returning to indoor based activities.
To help you feel confident when you visit, we've put together further guidelines for your visit to the Gym, Group Exercise Classes, as well as what you can expect on your arrival.
In line with Phase 2, we will be opening indoors for Gym and Group Exercise Classes only. The Gym will be based on the Track so we can provide a larger facility to aid social distancing and greater confidence to our users.
All sessions must be booked in advance - you will not be permitted to enter if you have not pre-booked your gym session.
This means that we can minimise queuing time and the risks associated with the COVID-19 Virus. You can book by heading to our online booking website.
Numbers will be limited so please make sure to book early. Gym sessions will be time restricted to 60 minutes and we’re asking customers not to arrive more than 10 minutes before a booked session. On arrival you may be asked to wait whilst the area is cleaned and prepared for your arrival.
Please note, for your safety, after every gym session our team will clean all equipment with a sanitizing solution, ready for the next set of customers to arrive.
Before your Gym Session
Once you are through reception, please proceed when advised to your activity area
There will be a one-way route operating through entry and exit
Please at all times maintain social distancing and respect other peoples space.
No changing rooms will be available
No lockers will be available
Please use the hand sanitiser before going into your activity area
Toilets are available for essential use only – please ask staff for details.
Your Gym visit
Please queue until you are advised it is safe to go into the Gym
Sanitise your hands before entering the Gym
Observe social distancing when queuing for and entering the Gym
Whilst exercising, observe social distancing and all signage
Some equipment has been grouped into one station to ensure social distancing, and some areas have a maximum capacity. These will be indicated by floor markings and signage
Disinfect each machine or piece of equipment immediately after using it
Do not bring any unnecessary personal belongings, and keep anything you bring with you
Please leave your sweat towels at home, we are asking that members do not bring them to the gym
Please use your own drinking water, the water fountains are currently unavailable
If you need to leave the Gym for any reason, please use the designated exit.
If you need to use the toilet, please leave through the exit indicated and come back in through the reception. You may need to queue there
At the end of your session please leave by the exit indicated. Do not go back into the facility
Group Exercise Classes
Due to areas of the facility still being unavailable all indoor classes will be undertaken at Nidum Theatre in Neath College – Dwr Y Felin Road, SA10 7RF. Click here to view on map
All sessions must be booked in advance - you will not be permitted to enter if you have not pre-booked your class.This means that we can minimise queuing time and the risks associated with the COVID-19 Virus. You can book by heading to our booking website.
Numbers will be limited so please make sure to book early. Please try not to arrive more than 10 minutes before a booked session. On arrival you may be asked to wait whilst the area is prepped for your arrival. View our latest timetable.
Please note, we will no longer be providing certain types of equipment, e.g. yoga mats or blocks and when other activities come on stream. Please either, bring your own at the moment.
For your safety, any equipment provided by us for your session will have been cleaned and sanitized before your arrival.
Before your Activity
Once you are through reception, please proceed directly to your activity area
There will be a one-way route. Please follow this to avoid unnecessary contact with others
No changing rooms will be available
No lockers will be available
Class customers must bring their own exercise mat.
Please use the hand sanitiser before going into your activity area
Toilets are available – Please ask a member of staff
At the end of your session please exit through the designated fire exit.
Enjoying your Group Exercise Class
Please sanitise your hands before entering the hall
Observe social distancing while queuing for and entering the hall
Once inside, make your way to the furthest available exercise spot. This will be your position for the class
If you need to leave the class for any reason, please leave through the designated fire exit. Do not go back through reception.
If you need to use the toilet, please leave through the fire exit and come back in through the reception. You may need to queue there
Please keep your personal belongings to a minimum. You can leave these at the side of the class
At the end of the class, please leave by the exit indicated by your instructor. Do not go back through to reception
FAQ – Membership
When will my membership restart if I have Frozen?
Your membership can be used to access centres from our opening date on 15th July 2020.
Your membership and all direct debit payments will be switched back on and begin being collected on your usual direct debit date. Your first payment will be made on 1st September
I have a question about my membership, who do I contact?
Please email you enquiry to email@example.com Please bear with us if response times are a little slow as we are hard at work bringing facilities back and still operating on reduced staffing levels.
I have cancelled my membership, can I re-join ?
We are aware that some members may have cancelled their direct debit with the bank or via Legend. You can re-join by contacting us at firstname.lastname@example.org or call 01639648680
Once you’ve rejoined, follow our guide to and set up your online booking account, which you can use to book classes and gym sessions.
If I pay by direct debit, when will my payment be debited?
We will be writing to all frozen members by email or post to confirm the details of direct debits re-starting. These will restart from September 1st, with your payment day remaining the same as it was pre-lockdown.
If you are on a long-term freeze for medical reasons, please contact us to keep your membership on freeze.
I am not ready to return to the gym yet, what are my options.
We will be offering all members to continue freezing membership subject to our terms and conditions. Please contact us on email@example.com or 01639648680
I would like to cancel my membership; how do I do this?
We’re confident we’ve made all of the changes necessary to keep you safe in our facilities, but we also understand that for many reasons some members may not wish to return. In the first instance we would recommend extending your freeze (as above) as this will mean you don’t need to pay a new joining fee if you decide to come back at a later date.
If you still feel that cancelling is the best option for you, we’ll be sad to see you go but you can do so by contacting us at firstname.lastname@example.org as per your membership terms and conditions.
I am over 70, can I still come in?
If you are not shielding at home, you are more than welcome to come and use your local centre. Please visit the online booking login (can we put link here?) to start booking in your gym/classes. Alternatively, you can extend your frozen membership by contacting us at email@example.com or ring 01639 648680
Will all the facilities be open?
As you will be aware Llandarcy Academy of Sport was turned into one of the nightingale hospitals in the fight against COVID-19 we are very proud to have contributed in this way. Although the facility has never been used,work still is ongoing to restore it back to normal.
Therefore temporary gym and class facilities are being made available. There is not a date as yet for the return of all facilities but we are hoping this will be in the near future
FAQ – Cleaning
What have you been doing to make it safe?
Whilst in lock-down we have been busy making changes to the way we operate, so that when we reopen you can feel safe, confident and ready to enjoy your visit.
Staff Training and Cleaning Regimes
We have been liaising with suppliers to ensure that the cleaning regime and products we use are in-line with Government recommendations. In addition, our staff are fully informed and trained to follow these new recommendations to ensure sites are cleaned to an excellent standard to keep you safe.
How can I keep myself and others safe?
The best way to keep yourself and other users safe is to follow the guidelines we have put in place, as well as Government hygiene and safety recommendations such as washing your hands regularly and not visiting if you are feeling unwell.
FAQ – Visiting the Facilities
What will have changed?
We have introduced a variety of changes to ensure we are COVID-19 safe. This includes one-way routes, all activities being pre-booked only, 1-hour gym slots, hand sanitizer stations and more.
Whilst Llandarcy is being restored from the Nightingale Hospital we will be using two Temporary Facilities:
Gym – will be located in the Track to ensure social distancing
Classes – will be located at Nidum Theatre in Neath College – Dwr Y Felin Road, SA10 7RF
What equipment do I need to bring?
Please note, we will no longer be providing certain types of equipment including:
· Yoga/exercise mats
· Yoga blocks
Please bring your own
Can I fill up my water bottle?
Our water fountains will be unavailable during your visit. Please ensure you bring adequate drinking water with you.
Can I bring a sweat towel to the gym?
At this time, we ask that members do no not bring a sweat towel to use in the gym.
Can I use the changing rooms?
The changing/showering facilities will be closed, so please ensure you arrive ready to exercise.
Can I use the toilets?
Limited toilet facilities will be available for essential use only. To use the toilet, you will need to exit the centre from your activity location and re-enter through reception. You may have to queue to get back into the facility. Please ask staff for detail.
What do I do with my belongings?
Lockers will not be available during your visit. Please do not bring any unnecessary personal belongings and keep anything you bring with you.
If you are using the gym you can bring coats and small bags, but you will need to carry everything with you and place it next to the item of equipment you are using. This is to prevent trip hazards and reduce the risk of cross-contamination. If you are coming to enjoy a class, you will be able to place coats and small valuables (phones, keys) to the side of the room before you begin.